FAQ

What is the order timeline?

We usually process an authorized order in 1–2 business days. After it leaves us, transit is estimated at 4–6 business days; more is explained in Shipping Policy.

Are both preference changes and problems covered?

Yes. Ask within 30 days of receipt for an eligible return or exchange, whether defective or non-defective. Non-defective goods must be new and unused. Wait for approval before posting; a free prepaid label is included, and no restocking fee applies. See Refund Policy.

How does reimbursement work?

An approved refund is started to the original payment method within 10 days; the provider controls when it appears in your account.

How can I contact the shop?

Use Contact Us for an order, sauce option, delivery or privacy question. The checkout screen lists actual methods; see Payment Policy for payment information.